Policies

RETURN & REFUND POLICY :
 
  • -Our return policy allows for returns within 7 days of receiving your item just just in the case of a manufacturer's defect.

    • -Please avoid damaging or contaminating the goods. Return the items in their original packaging, including all accessories and documentation.

    • -Include all packaging components. If necessary, use protective outer packaging. If the original packaging is no longer available, ensure the items are adequately protected against transport damage with suitable packaging.

    • -If you choose not to accept your order (please check the size chart before ordering), you will only be required to pay the shipping cost.

    • -You can exchange your item within 2 days of receiving it.

      • -You can only exchange your item and you can only return it if there is a just in the case of a manufacturer's defect You can only exchange your item, and returns are allowed only in the case of a manufacturer's defect.


      • -We accept refunds only in cases of a manufacturer's defect but usually we don't accept refund but we can make ExiptionsWe accept refunds only in cases of a manufacturer's defect. Typically, we do not accept refunds, but we can make exceptions.

       

      DELIVERY POLICY :

       

      Business Days:
      • -We operates every day except Friday and Saturday, Orders are typically processed and shipped on the days Light operates.

      Delivery Times:
      • -Cairo & Giza: Delivery within 1 to 3 days from the time of packing.
      • -Other Governorates in Egypt: Delivery within 2 to 6 days from the time of packing.
      • -Middle East: Delivery within 5 to 7 business days from the time of packing.
      • -Worldwide: Delivery within 10 days from the time of packing.
      Delivery Notes:
      • -Orders are handled primarily through third-party shipping companies.
      • -Delivery times are counted from the date of shipping, not the order date.
      • -If a recipient isn’t available, the company will attempt delivery twice. Any further attempts require customer coordination.
      • -Light is not responsible for any orders uncollected within 3 days of the first delivery attempt.
      • -If the order is returned, the customer will be charged the shipping cost.
      • -Please note that orders may take longer to process than the estimated time provided.

      Delivery Costs:
      • -Calculated at checkout based on the product and delivery address 

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