1. Do you offer refunds?
No, all sales are final. We do not offer refunds once the order has been delivered.
2. Can I exchange my order?
Yes, exchanges are allowed within 24 hours of receiving your order, as long as the item is unused and in its original packaging.
3. How do I request an exchange?
Simply contact us via Instagram / WhatsApp / Email with your order number and reason for exchange. We’ll guide you.
4. Who pays for exchange shipping?
Customers are responsible for all shipping fees related to exchanges.
5. What if I receive a damaged or wrong item?
If your order arrives damaged or incorrect:
- Contact us within 48 hours
- Send clear photos of the issue
We’ll handle the replacement free of charge.
6. How long does shipping take?
Shipping typically takes 2–7 business days depending on your location.
7. How long does order processing take?
Orders are processed within 10–14 business days before shipping.
8. Can I cancel my order after placing it?
Yes you can canceled without any fees.
9. What happens if I enter the wrong address?
Please make sure your details are correct.
LIGHT is not responsible for delivery issues caused by incorrect information.
10. What if I miss the delivery?
If delivery fails due to unavailability or incorrect details, additional shipping fees may apply for re-delivery.